General Returns Policy
If you are not happy with the product for any reason, we will be happy to refund you or send out an exchange, provided you return the item within 7 days of the dispatch date. Please note, while we are happy to provide a full refund including delivery charges, we do not refund return postage costs unless the item is faulty. Please follow the ‘Returning Your Item’ instructions below.
We are happy to exchange your item for a different one, however, please be aware that we do not always have everything available. In these instances, we will automatically issue you with a refund. Please note, we do not refund your return postage costs in either instance.
Condition of Returns
It is very important that any returned items are in their original condition; please note, you have a statutory duty to take reasonable care of the goods, and keep all original labels and packaging.
We will refund any charges paid in delivering your order to you, providing you return the full order (UK orders only) within 7 days of receiving your order. Please note, we do not refund the return postage costs unless the item is faulty.
This does not affect your statutory rights.
If you need to return any goods because they are faulty, please contact firstname.lastname@example.org for further instruction, so that we can cover the return postage costs.
Returning your Item
Please attach your full details to the return(s). This will help us to process your return faster. Note that you will need to pay the appropriate postage charges and for safety we recommend you use a recorded delivery service where you will be provided with a proof of postage with a tracking number, so you can track your parcel to point of delivery. The goods are your responsibility until we receive them. We cannot accept liability for goods that get lost or damaged in transit back to us.
We will email you when we receive the goods, and will refund/exchange the goods within 5 working days of the goods being received into our warehouse.
La Galerie D’Art
Unit 3 Brantfell Place
Bowness on Windermere
For any other returns queries or advice please contact us at email@example.com
Parcelforce 24h or 48h service
We are using Parcelforce . This is a 24h or 48h service. Please note, this does not include Saturday delivery. The dispatch date depends on the stock availability which can take up to 14 days.
Unfortunately, this service does not support orders addressed to the following postcodes, which will be delivered in three to five days : JE, GY, IM, HS2, PA61-PA75, PA78, ZE2-3, KW16-17, PH30, PH41-PH44.
If you need any information or have any questions about delivery then please get in touch (9am to 5pm Mon-Fri) 015394 44490 alternatively you can
e-mail us firstname.lastname@example.org .